I was delighted today to receive my laptop after it has been sent off for repairs. The laptop came back in a very professional foam padded package, complete with an A4 sheet of paper titled “Service Activity Report”. There, it detailed that the technician was able to replicate the problem that I had with the left mouse button, and therefore replaced the keyboard bezel (to which the the trackpad was attached).
The turn-around time was surprisingly fast: It took less than a week including weekend for it to be repaired and sent back into my hands. Very impressive, Lenovo!
The only complaint I do have though, is that although turn-around time was fast, there may be some workmanship issues with the laptop’s assembly. Examine the photos below:
The panel just above the keyboard was not reassembled correctly. the sides of the panel was not sitting flush with the keyboard bezel as it should, and it is obviously not properly installed because it gives way when I push my finger onto it.
The rightmost thing above the main chassis is acutally not a key, even if it looks like one. It is the panel above the keyboard, and it is supposed to sit flush with the chassis rather than pop up.
But perhaps the most disappointing thing of all is that I’ve lost all the stickers that came with the laptop! Where’s my Intel and Microsoft stickers that’s meant to be here?